Terms & Conditions
1. Terms of Sale
1.1 Introduction
Careica Health sells CPAP supplies and accessories (the “Products”) to end-user customers. The Careica Complete Supply Plan allows customers to sign-up for a recurring subscription plan (the “Membership”) to have their Products shipped regularly on a schedule of the customer’s choosing. You may not purchase Products for further distribution or resale or for any other commercial or business purpose. The Membership and all rights and privileges conferred are personal and non-transferable.
1.2 Products and Product Pricing
The price that we will charge you for the Products and Membership may be based on a tiered pricing structure that depends on Membership chosen and the number of Products in each Member’s replacement package. Members may view or customize the Products in each Replacement Package by visiting their ”Subscription” page from their “My Account” section on the Care Cloud website at any time. By adding or removing Products from a Package, or changing your Membership, this may change the price that we will charge you for the Products and Package. You will be charged the price of your Package items at the time of fulfillment. We reserve the right to change a Product’s price or the tiered pricing structure at any time. You will have the opportunity to review your Package’s pricing prior to shipment and cancel if you are not satisfied in accordance with section 2.3. We do not provide price protection or refunds in the event of promotions or price decreases.
1.3 Memberships and Promotions
Members may choose to add additional Products to their Package on a one-time or recurring basis (“Add-On Products”). At that time, the Payment Method will be charged for only the price, and any shipping and taxes (if applicable), of the Package and any Add-On Products selected. For combinations with other promotions and offers, restrictions may apply. Careica Health reserves the right, in its sole discretion, to determine your Package eligibility.
Members will receive their Package Products shipped regularly based on the Membership and/or Products selected. Careica Health will bill your credit card (“Payment Method”) for the applicable Package based on your Membership and any Add-On Products you select for each Package in accordance with Section 2.1, unless you cancel your Membership in accordance with Section 2.3.
To view the specific details of your Subscription Membership, including frequency of shipments and next ship date, visit our website and click on “My Account.” On your “Account Information” page, you will see a section for “Subscriptions”. This has the date you signed up, the frequency of shipments and your next order date. To view or modify these details, or your products, click on “View/Manage” in this section.
CAREICA HEALTH reserves the right, in its absolute discretion, to withdraw or modify any Product, Membership, offering, or promotion at any time without prior notice and with no liability. Any and all Products, Memberships, offers, or promotions advertised on the CAREICA HEALTH Services are void where prohibited, and are subject to the posting of any official rules to such offers or promotions.
1.4 Processing Orders
If any problems arise with your order, or with the shipping address or Payment Method associated with your Membership, and CAREICA HEALTH is unable to resolve the problem, we may notify you via e-mail using the address associated with your Membership. It is important that you keep your information current with an accurate email address that you regularly check. If problems arise with your order that we cannot resolve, your order may be cancelled, and we may not be able to process future Packages until the problem has been resolved.
1.5 Refunds
Masks and related equipment are non-refundable because of the nature of their personal use. If you are experiencing an issue with your mask or equipment you must contact your Careica Health care team no later than 30 days from the date of your purchase so we can assist you with your care. Masks are covered by a 90 day warranty. Exchanges within 30 days of original purchase date will be permitted if the mask package is unopened.
Other items that Careica Health sells may be returned for refund within 30 days. A 30% restocking fee applies to all equipment that is eligible for return.
Note that not all items are eligible for refund due to the nature of their personal use. Items returned for refund must be in new condition, in original unopened packaging and a copy of the original receipt must be presented. There are no refunds after 30 days. Items that are special-ordered for clients will carry a full warranty but will not be eligible for exchange or return.
If applicable, refund requests must be made directly to us at
CPAPsupplies@careicahealth.com within 30 days of the date of shipment by CAREICA HEALTH. We are not liable for Products that are damaged or lost in transit to Careica Health. Promptly following Careica Health’s receipt of your request (typically within five (5) business days), Careica Health will credit the amount paid for the returned Product (less any shipping and handling costs/fees related to the original purchase, which are non-refundable) to the Payment Method you used to make the original purchase. Notwithstanding the foregoing, CAREICA HEALTH does not control when a specific credit card or payment method company processes a chargeback transaction. You are responsible for contacting your Payment Method company if you have questions about the status of the chargeback.
We will not provide a refund for a request that is received by Careica Health more than 30 days after the date of original shipment. We also do not provide a refund for returned Products that are damaged due to misuse, lack of care, mishandling, accident, abuse or other abnormal use.