Our Commitment to Client Privacy
Careica Health is committed to providing superior service, while protecting client privacy and personal
information. We never give, rent, or sell any information that could identify any individual client to any person
or organization without the client's consent. Our privacy principles and policies are based on the Canadian
Standards Association's Model Code for the Protection of Personal Information, and Canada's federal
privacy legislation, the Personal Information Protection and Electronic Documents Act (PIPEDA).
Clients' Personal Information
We hold clients' personal information to facilitate and maintain the highest levels of client care and customer
service, and as required by law. This can include the following types of personal information:
- Identification: Client name, address, contact numbers, health identification numbers, height,
weight, date of birth, and employment information.
- Medical information: Referrals, prescriptions, symptoms, diagnoses, test results, opinions,
directions or comments from the health professionals involved in client care, medical conditions, medical
history and compliance information.
- Transaction History and Preferences: The products and services clients' use or prefer.
- Financial Information: If a client applies to open a credit account or requests that we
interact with a third party payer or insurance company on their behalf, we may collect banking information,
income, credit card numbers and employment information.
When you request information from us, we may use the email address that you provide to send you information about
offers on products and services that we believe may be of interest to you. If you have asked us to put you on an
email mailing list to provide you with certain information on a regular basis, or if we send you information about
our offers on products and services by email, you may ask us to remove you from the list at any time (using the
unsubscribe instructions provided with each email, on the site where you signed up, or by contacting us at privacy@ranacaregroup.com).
We may also collect market-related information, which may include personal information concerning market trends and
activities impacting our business. This information may include contract terms, financial information and other
information for the purpose of market analysis and strategic planning. We may also collect information related to
our media, investor and public relations activities and information related to our interactions with financial and
other analysts and advisors.
As a general rule, Careica Health collects personal information directly from you. Where permitted or required by applicable
law or regulatory requirements, we may collect information about you without your knowledge or consent.
We may share your personal information with our employees, contractors, consultants and other parties who require
such information to assist us with managing our relationship with you, including: third parties that provide
services to us or on our behalf; third parties that assist Careica Health in the provision of services to you; and third
parties whose services we use to conduct our business.
Why We Collect Clients' Information
Careica Health collects personal information to enable us to manage, maintain, and develop our business
and operations, or to respond to direct inquiries from you, including:
- to identify an individual client;
- to establish, maintain and manage our relationship with you so that we may provide you with, or receive from
you, products and services;
- to protect clients' health by providing them with the most appropriate care and advice;
- to interact with other healthcare professionals and provide continuity of care;
- to interact with federal or provincial health agencies and departments to fulfill public health reporting,
billing requirements and contractual agreements;
- to provide additional services or information of interest or assistance to the clients;
- to be able to review the products and services that we provide to you so that we may understand your
requirements for our products and services and so that we may work to improve our products and services;
- to be able to review the products and services that we obtain from you so that we may work with you and so that
you may understand our requirements for such products and services;
- to be able to comply with your requests (for example, if you prefer to be contacted at a business or
residential telephone number and advise us of your preference, we will use this information to contact you at
that number);
- to enable us to operate and manage our business, including research and development of new and existing
products and services;
- to verify clients' credit-worthiness and process payments;
- to protect us against error, fraud, theft and damage to our goods and property;
- to enable us to comply with applicable laws or regulatory processes;
- to protect our rights under agreements; and
- any other reasonable purpose to which you consent.
Our Privacy Principles
As per Canada's federal privacy legislation, the Personal Information Protection and Electronic Documents Act
(PIPEDA)
- Accountability: Our designated Privacy Officer oversees and is accountable for compliance with
our privacy policies.
- Identifying Purposes: We will identify, either before or at the time of collection, the
purposes for which personal information will be collected, used or disclosed.
- Consent: We require clients' informed consent for the collection, use and disclosure of
personal information.
- Limiting Collection: We only collect information for the purposes we identify to clients.
- Limiting Use, Disclosure & Retention: We only use and disclose clients' personal
information with their consent (or as required by law). We retain clients' information only as long as
necessary to fulfill the identified purposes.
- Accuracy: We keep clients' information accurate, complete and up-to-date, and may ask clients
to verify their information from time to time.
- Safeguards: We protect clients' personal information with appropriate safeguards.
- Openness: We are open about our privacy policies and will make information available to
clients in a convenient, understandable form.
- Individual Access: Clients have the right to access their personal information we may have on
file, be informed about its use and disclosure, and challenge its accuracy or completeness.
- Challenging Compliance: Clients are entitled to question our compliance with any of these
principles.
Consent
For clients' consent to be valid, they must understand what information we collect, why we need it, and how we will
use it. It is important for clients to ask questions, and to be informed.
Consent may be obtained in a variety of ways. Often, we will ask for clients' express, written or verbal consent
before or at the time we collect, use or disclose their personal information. However, in most cases, by requesting
products, services or consultation from us, clients imply their consent for us to collect, use, or disclose their
personal information for these purposes.
Of course, giving their consent and providing us with their personal information is always their choice. When they
ask us to provide products, services or consultation, we ask clients to provide enough information for us to
respond to their request. By doing this, clients are providing consent to collect, use and disclose their personal
information for these purposes. Clients are also providing consent to allow us to retain this information for as
long as reasonably required for these purposes, unless they withdraw their consent in writing. Please be aware, if
a client withdraws or does not provide us with consent, we may not be able to provide them with the products,
services or consultation they have requested. There are certain circumstances where we do not need to obtain
consent, and may be required to disclose an individual client's information to third parties without notification.
These are very limited and are beyond our control, such as during a life threatening situation or to comply with
legal or regulatory requirements.
Cookies
A cookie is a small data file that websites commonly transfer to a visitor's hard drive when a site is visited. The
cookie contains information that can identify a return visitor each time he or she visits. Careica Health websites may use cookies as a way to measure activity and traffic patterns on the website in order to
continually improve the visitor's experience, and to record passwords and preferences.
Most web browsers are set to accept cookies. However, on most web browsers users may change this setting to have
their web browser either: (1) notify the user prior to a website placing a cookie on their hard drive so that they
can decide whether or not to accept the cookie; or (2) automatically prevent the placing of a cookie on their hard
drive. It should be noted that if cookies are not accepted, users may not be able to use certain features or access
certain areas of the website.
Revisions to this Privacy Policy
Careica Health, from time to time, may make changes to this Privacy Policy to reflect changes in its
legal or regulatory obligations or in the manner in which we deal with client personal information. We will make
any revised version of this Privacy Policy available on our websites, and we encourage clients to refer back to it
on a regular basis. This Privacy Policy was last reviewed and updated on December 7, 2016.
Inquiries or Concerns
Please contact your local Careica Health office to obtain further information about our policies and
procedures or if you have any questions or concerns. If your concerns are not resolved to your satisfaction, please
contact our Privacy Officer, who will respond promptly and do their utmost to resolve your concerns.
The contact information for our Privacy Officer is as follows:
Megan Adams, MBA
Privacy Officer
Careica Health
Unit 6 – 55 Henlow Bay
Winnipeg, MB R3Y 1G4
Toll Free: 1 (888) 297-7889, ext. 137
Phone: (204) 928-1400
Fax: (204) 489-1336
Email: privacy@ranacaregroup.com